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Military Work at Home - ROCC Customer Service

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New Castle
Customer Service

Why Discover?

As a veteran, spouse/domestic partner, reservists, or child of active military personnel, Discover® helps you secure full time employment through our Military Outreach program. This initiative prepares you for our Customer Support opportunities while providing stability; making the transition to a civilian workforce achievable.

This opportunity would include:

  • Paid Training

  • Proper equipment and installation provided to work at home

  • Competitive benefits that begin day one

  • Opportunity for your work to “travel” with you (varies state to state)

Since Discover launched in 1986, we’ve made a business of redefining the credit card industry for the better. We were first to have no annual fee, first to offer cash rewards, first to provide 24/7 customer service, and we rank #1 in customer loyalty. As a Fortune 500 company, we strive to provide our employees with an environment where they can contribute in a way that is different from other large institutions. If you’re looking for a place to make a difference and let your voice shine through, we’d love to meet you.

In this exciting part-time entry level customer service position employees work to strengthen our relationships with our valued Discover Card members. Successful agents can expect to become a full-time Specialty Team within six to twelve months!

In this inbound customer service position great candidates must have: A helpful and friendly customer service focused attitude. An ability to connect and engage, on a short phone call, with our valued Discover Card members.

No specific experience is required. If you have provided GREAT Customer Service in any of the following areas, we would love to meet you:

  • Retail

  • Sales

  • Food Service

  • Hospitality/Hotel

  • Seasonal Jobs

  • Fast Food

    Key Responsibilities: Assist card members with identifying charges and provide options to customers on how to resolve, Take payments from card members, Answer customers inquiries regarding purchases they do not recognize, Gain valuable customer service/call center experience, Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes. Key Skills/Qualifications: A helpful and friendly customer service focused approach. An ability to connect and engage, on a short phone call, with our valued Discover Card members. Excellent verbal and written communication skills. Comfortable with keyboarding/typing. The capability to thrive in a goal-oriented environment. Excellent organizational skills.

    Work Schedule:

  • Part-Time 25-29 hours per week

  • No time off allowed during training

  • Two Saturdays are required during the training period

  • This position is Part Time that transitions to Full Time within 6-12 months from the start date

    Job Code: 362292

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability. Equal Employment Opportunity is the law.

Please let us know if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodation include making a change to the application process, providing documents or job listings in an alternate format, using a sign language interpreter, or using specialized equipment. Please email us 2-3 available times and the best method to reach you: HireAccommodation@discover.com. Thank you!